by Fran McCully | Jan 3, 2019 | Business Tips, Customer Service Tips
Reputation management is a relatively new area within marketing. In a way, it’s similar to digital public relations; it’s the management of a company’s reputation online. There’s also a customer service component to reputation management.... by Fran McCully | Nov 21, 2018 | Business Tips, Customer Service Tips
With holidays approaching, this is the perfect time of year to take a moment and reflect on all of the things we are grateful for. Being grateful may sound a bit trite, but it’s also the number one, hands down, fastest way to bring more positivity and less... by Fran McCully | Apr 12, 2018 | Business Tips, Customer Service Tips
It’s always fun to surprise and delight your customers. This puts a smile on your client’s face, boosts loyalty, and is fun for your employees too. Here are five ways to surprise and delight your customers with inexpensive perks. 1. Handwritten thank you note. Email... by Fran McCully | Oct 12, 2017 | Business Tips, Customer Service Tips, Profitability Tips
Your top customers are your most important customers in your business, and it’s important that you hang onto them if at all possible. It’s much more cost-effective in most business models to retain repeat customers than it is to find new ones. Here are... by Fran McCully | Mar 2, 2017 | Business Tips, Customer Service Tips
Have you ever stayed at a hotel and then returned, finding that they have stocked your room with everything you asked for the last time you were here? Your special allergenic pillow was already waiting for you, you were asked if you would like a dinner reservation... by Fran McCully | Apr 15, 2015 | Business Tips, Customer Service Tips
Have you ever stayed at a hotel and then returned, finding that they have stocked your room with everything you asked for the last time you were here? Your special allergenic pillow was already waiting for you, you were asked if you would like a dinner reservation...